Policies

Essentials Policy

Order Fulfilment

All prints are made to order and fulfilled by our trusted print partner, Prodigi. They operate a global print network, so your order will be printed and shipped from the closest available location to reduce delivery time and carbon footprint.

Production Time: 2–5 business days

Shipping Time: Varies by location and shipping method (see product description for options)

Tracking: Tracking is available on most shipping methods. If your order includes tracking, it will be emailed once dispatched.

Shipping & Delivery

We offer multiple shipping options at checkout, including Budget, Standard, Express, and Overnight where available. Delivery times are estimates and may vary depending on your location, customs, or local service disruptions.

Please double-check your shipping address at checkout—errors may result in delivery delays or failed shipments.

Postage prices listed are for UK shipping only. Please contact us for international postage costs.

Print Quality & Colours

All prints are produced using high-quality materials and professional-grade inks. Please note that colours may vary slightly from what you see on screen due to monitor calibration differences.

Returns & Refunds

Because each print is made to order, we do not accept returns or exchanges unless the product is damaged or defective.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll work with Prodigi to issue a replacement or refund.

Contact Me

Questions about an order or project? Get in touch via our [Contact Form] or email us at info@julianhand.net.

For returns, press, or wholesale inquiries, we’re happy to help.

Full business details are available upon request.

Eco-Note

Our printing partner uses local fulfilment and minimal packaging to reduce environmental impact. Every order is made just for you—thank you for supporting sustainable art!

Terms and Conditions

Overview

This website is operated by Julian Hand. By accessing or purchasing from this site, you agree to be bound by the terms and conditions outlined below. These terms apply to all users of the site, including browsers, customers, and contributors of content.

Products & Fulfilment

All products listed on this site are printed on demand and fulfilled by Prodigi, a third-party print partner.

This means:

Each item is custom-made upon order.

Orders are fulfilled at the nearest available production facility based on customer location.

We reserve the right to change products or pricing at any time without prior notice.

Pricing & Payment

All prices are listed in GBP and include applicable taxes unless otherwise stated. 

Payment must be made at the time of purchase using accepted payment methods listed at checkout.

Shipping & Delivery

Shipping costs are calculated at checkout based on location and chosen delivery method. We aim to dispatch all orders within 2–5 business days.

Delivery estimates are not guaranteed. We are not responsible for delays caused by postal services, customs, or events beyond our control.

Returns & Refunds

Each product in this shop is made to order and fulfilled by our trusted print partner, Prodigi. As such, we are unable to offer returns or exchanges for buyer’s remorse or incorrect ordering (e.g., wrong size or design selected).

However, if your item arrives damaged, defective, or not as described, please contact us within 14 days of delivery using the contact form on our website. Include your order number, a description of the issue, and clear photos of the item and packaging where possible.

We will work with Prodigi to resolve the issue promptly—either by arranging a replacement print or issuing a refund where appropriate.

Please note: All products are made to order and printed individually, so slight colour variation may occur and is not considered a fault.

All artwork and content featured on this site are the intellectual property of Julian Hand. You may not reproduce, resell, or distribute any designs or content without prior written permission.

Privacy

We respect your privacy. Your data is only used to process your order and will never be sold or shared with third parties, except for order fulfilment purposes (e.g., Prodigi). For more information, please see our Privacy Policy below.

Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page. Continued use of the site after changes constitutes acceptance of those terms.

Contact

Questions about an order or project? Get in touch via our [Contact Form] or email us at info@julianhand.net.

For returns, press, or wholesale inquiries, we’re happy to help.

Full business details are available upon request.

Effective Date: 22.04.25

At Julian Hand, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our site.

Information We Collect

We may collect the following data:

Your name, email address, phone number
Shipping and billing addresses
Order history and purchase details
IP address, browser type, and device data (collected via Wix)
Payment details (processed securely via third-party payment providers)

How We Use Your Information

We use your data to:

Fulfil and ship your orders (via Prodigi)
Send order updates and tracking info
Provide customer support
Improve site functionality and user experience
Comply with legal obligations

Third-Party Services

We only share data with trusted third parties when necessary:

Prodigi: For fulfilment and shipping
Payment providers: To process secure payments (e.g., Stripe, PayPal)
Wix: For website hosting, order processing, and analytics
We never sell or rent your personal information.

Cookies

We use cookies to enhance your browsing experience and analyse website traffic. You can adjust your cookie settings in your browser preferences.

Data Retention

We retain your data for as long as necessary to fulfil your order and comply with legal obligations. You may request deletion of your data at any time.

Your Rights

You have the right to:

Access, correct, or delete your personal information
Withdraw consent at any time
Lodge a complaint with your local data protection authority

Contact Us

Questions about this policy? 

Get in touch via our [Contact Form] or email us at info@julianhand.net.

For returns, press, or wholesale inquiries, we’re happy to help.

Full business details are available upon request.